OpsZealINSIGHTS

Your helpdesk, explained every morning

Live dashboards on the helpdesk you already use, with AI-written summaries for leaders, CSMs and team managers.

  • 01Leadership scorecard: SLA, backlog and where tickets are waiting
  • 02Client review packs, ready for QBRs
  • 03Team performance for one-to-ones

Sign in to the demo

A sample workspace for a fictional company, Northwind Learning.

Every number in this demo is sample data. In a real setup, your dashboards live in your company's own Claude workspace, connected to your helpdesk, and your team signs in with your company accounts. No password is needed here.

OpsZealINSIGHTS
Leadership scorecard Client review Team performance
HubSpot Service Hub · sample
Workspace: Northwind Learning Sign out
Demo workspace. Northwind Learning and every name and number here are invented for illustration.
Leadership scorecard

Support at a glance

Tickets created vs closed, by week

When created runs above closed, the backlog grows.

AI summary

    Written by AI from this period's ticket data

    Where open tickets are waiting

    Open tickets right now, by who holds the next step.

    How old open tickets are

    Days since the ticket was created.

    Client review

    Quarterly review

    Tickets by product area, this quarter

    QBR talking points

      Written by AI for the account manager

      Customer satisfaction by month

      Share of survey responses rated 4 or 5 out of 5.

      Top request themes

        Team performance

        Engineers this month

        SLA met by week, against the 95% target

        Coaching notes

          Written by AI for team managers

          By engineer

          EngineerTeamClosedSLA metCSATReopenedStatus